Free UK delivery  ·  Made in England since 2014  ·  Recommended for CNH & ear pain
Help & Support

How can we help you get comfortable on your PWAH?

Sleeping on a Pillow with a Hole can take a few days to get used to, and there are a few things which you can do that really help. We have seen everything over the years so please do get in touch and we will make sure you’re sorted.

Before you return

Your pillow is adjustable

If it does not feel right on the first night, you almost certainly do not need to send it back. Every Pillow with a Hole opens at the YKK® zip so you can add or remove filling until it suits you. Adjust as often as you like.

Too firm?Remove a small handful of filling, then re-zip and reshape.
Too soft or flat?Add filling, or draw it towards the centre for more support. Contact us if you would like more.
Lumpy or uneven?Loosen the filling with your fingers and spread it evenly.
Hole not sitting right?Settle your ear into the opening. A thin pillow or folded towel underneath helps angle it towards your ear.
Side view of The Original Pillow with a Hole showing the green YKK zip along the side seam
The YKK® zip runs along the side seam
Close-up of the open green zip revealing the soft fibre filling inside the pillow
Open it to add or remove filling
Still need a hand?

Talk to a real person

No bots and no phone queues. Send us a message and the team in Liverpool, England, will get back to you as quickly as possible.

Submit a ticket

Send your order number or product details and we will get back to you as quickly as possible. Best for anything to do with an order.

Open a ticket

Email us

Prefer email? Reach us directly at help@pwah.co.uk.

help@pwah.co.uk

Opened it? You are still covered.

Even if you have unzipped, adjusted and tested your pillow, you can return it for your money back. Try the adjustment tips first, and if it is still not right for you, that is completely fine.

Not sure which pillow?

Compare every pillow, or message the team and we will point you to the right one for your situation.

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