Below are our most frequently asked questions.

An ear pillow is a specially designed pillow with a hole in it. Also known as an apertured pillow. Such pillows remove friction and pressure from the ear while lying down. It also allows people to sleep comfortably with ear piercings, earplugs and earphones, or to aid post-operative recovery. 

 

CNH, also knows as Chondrodermatitis or Winkler’s Disease, is a chronic progressive condition affecting the ear. It is caused by friction and pressure acting against the skin of the ear over time. As we age, our skin becomes less resilient and less able to heal itself. This combined with the friction and pressure of a regular pillow can result in the gradual degradation of the ear’s skin, and therefore a pressure sore forms. 

Yes, we ship worldwide from our Liverpool workshop. All pillows are made here in England and sent tracked via the Royal Mail. The Royal Mail then hands over to your national postal service. 

UK customers pay £6 while for our overseas customers it depends on location. For example the USA is $15. Prices will be calculated and shown at checkout. All parcels are sent via The Royal Mail. It is a fast and reliable shipping service.

We make all of our pillows to order and are typically able to dispatch within two to three working days after you make your purchase. Please allow for weekends.

UK delivery takes one to two days from dispatch.

Europe is taking longer than it used to due to Brexit. Around one week.

North America is very fast these days, taking around 4 to 7 days.

The rest of the world can take around 14 days.

Please return the pillow to us within 14 days of receipt and we will refund you. For more information, please see our Returns Page.

Our pillows can be found in a number of small businesses around the world. However, because we make most of our pillows to order, it would not be practical to keep large amounts of stock overseas.

We find The Original P.W.A.H® is best used on top of your regular pillow. This way you get the loft and neck support you’re used to whilst also benefiting from the ear support of the Original P.W.A.H®.

Conversely, The P.W.A.H V2™ works very well as a standalone pillow, but it can also be used on top of a regular pillow if you are used to a certain loft. 

You can machine wash and dry your pillow.

Simply put it in the machine at 30°C and then tumble dry it. If you put a tennis ball in with the pillow during drying, this will facilitate an even distribution of the stuffing and aid fluffing. For more information, see our Care Instructions.

We accept all credit and debit cards, and PayPal.

We make all of our pillows from set patterns which we have developed over many years. To deviate from this would be quite a disruption for us and would therefore be prohibitively expensive for you. However, we are confident that you will be satisfied with them as they are.

It is important that you check the laws in your country, but we can confirm that The USA does not have to pay any import fees. 

If you’re in the EU, you may be liable to pay an import fee due to the UK no longer being in the EU.

If you do get a bill, please contact us and we will pay half of it as a gesture of good will.

If you’re an overseas customer, you will not need to pay any sales tax at the point of purchase. The price you see is the price you pay. 

This differs from Import Duty and is country specific. Check your import allowance for further clarity.